For most types of disputes, there is a few pieces of evidence we need to see to try to get your money back for you. For more information, see our Evidence Guide – PDF 326 KB (will open in a new window). When you file your claim via our online form, make sure that copies of your evidence are ready to be attached to the form – so that we can receive your claim and evidence at the same time. You will also need your customer number. If you made a payment with your Visa debit or credit card and did not receive what you paid, were charged incorrectly, or your goods were not satisfactory, we may be able to help you. You must submit a visa dispute by filling out a form. You can make a claim under Section 75 if you believe there has been a problem with a purchase with your credit card in the UK or abroad. If this is the case, we will not be able to process your complaint. The transaction must be visible on your bank statement before we can process a claim for you. Learn how to search for pending transactions. Choose the form you need, depending on whether the payment was made with a credit or debit card. There are several ways to claim depending on whether the payment was made with a Visa debit or credit card. Make sure you fill out the correct form for your card type.

In most cases, it helps to understand how you tried to resolve the issue with the provider. You will be asked when you will make your claim. Check if you are eligible to make a claim. You can request a refund under Section 75 if: If you wish to make a claim to your national credit card, complete our Credit Card Dispute Resolution Form (which will open in a new window). has been charged even if you have cancelled the payment. If the reason for your dispute is not covered above, for example .B. if you have been charged twice for something, you can file a dispute via online banking or speak to our Visa dispute resolution team. The payment will not appear on your bank statement. If you provide details of a payment that we cannot find in your account, we will not be able to process your dispute. received something, but it was defective, false or false If you want to dispute a payment you made with your credit or debit card, you may be able to get your money back by claiming a « Visa dispute ». Please check carefully if your dispute falls into any of these categories so that we can help you quickly find the right solution. There is a set period of time after a payment has left your account during which a Visa dispute can be raised.

Therefore, it is important to contact us as soon as possible. If you are not yet registered with Internet Banking, you can sign up for online banking in minutes. This applies regardless of whether you have paid the full amount, only the deposit or a partial payment to your credit card. In most cases, you will need to file a dispute within 120 days of the payment leaving your account. However, if you paid something well in advance, like . B of the holidays, the delays may be longer. An amount other than the agreed amount has been charged, you can also file a Visa dispute if you need to stop making future payments. .