B. « Customer Support » means routine responses to questions, bug fixes, and maintenance changes requested by Customer by telephone, email, or email system in the Software and provided by Patriot Software during normal business hours, unless patriot has agreed otherwise in writing. Customer support does not include programming, detailed or specialized maintenance, provision of enhancements, or support that differs in type or scope from that provided to other customers of the Service, including, but not limited to, problems that may arise when connecting or operating the Service or any of its components with unsupported systems, unusual or proprietary. The agreement should fully explain the scope of the work to be carried out. Specify exactly what your company will do for the customer and how long it will take to complete the job. The client has the right to know when the project will be completed and is more likely to do business with you in the future if this is clear from the beginning. A good customer service level agreement should be easy for your business members and the customer to understand. It is important that everyone knows exactly what they are agreeing to before signing the contract. Avoid using complicated words and phrases that the average person can`t easily understand. Add a glossary if you need to include company-specific acronyms or terms in the agreement. First, send a notice of the dispute.

If you have a dispute and our customer service representatives are unable to resolve it, please send notice of the dispute by email to Microsoft Corporation, ATTN: CELA ARBITRATION, One Microsoft Way, Redmond, WA 98052-6399. Tell us your name, address, how to be contacted, what the problem is and what you want. A form can be found under Arbitration and Dispute Resolution. We will do the same if we have a dispute with you. After 60 days, you or we may initiate arbitration if the dispute is not resolved. Describe the services provided. Include a specific and clear description of what the service provider will do during the term of the agreement. The more detailed your description, the less likely it is that there will be misunderstandings later. For example, if the contractor is ordered to install an Internet modem in a customer`s home, they may indicate that they are responsible for providing the modem and plugging it in, laying Ethernet cables through the property, and providing quality assurance to ensure that the device is working properly. Microsoft Customer Service connects you with support agents for assistance with a number of Microsoft support tasks (« Support Services »).

Support Services may be included or purchased as part of your validly licensed Microsoft product (for example, as a single incident payment service (« PUP Service ») or subscription program), but excludes all professional services (i.e., support or consulting) offered or provided to enterprise customers (for example, subject to .B a Microsoft Business and Services Agreement or other Microsoft Products or Services agreements. Enterprise). Customers and employees should be able to easily understand a well-written customer service contract. Avoid using jargon and complex legal formulations that obscure the meaning of the contract for the average person. If industry-specific technical terms or acronyms are unavoidable, consider including a glossary in your customer service agreement. Written service contracts are usually more necessary when the terms of the contract become more complex or need to be explained in more detail. A service contract is created when a service provider and a customer (or customer) exchange services for a fee. It can exist in a verbal format (for example.

B when a client visits a hair salon to get their hair cut) or in a written format (such as a contract a freelance writer might have with a website owner). A customer service contract ensures that both the customer and the service provider understand the scope of work, the conditions of completion and the total cost. As a small business owner, using this type of agreement fosters a positive and transparent relationship that your customers will appreciate. DEFINITIONS. As used in this Agreement, the following terms have the definitions set forth in this section. One. « Confidential Information » means any submission and information disclosed to you or acquired from Patriot Software during the performance of this Agreement, including, but not limited to, this Agreement, software, Customer Service and know-how, business plans, data, processes, source code, techniques, customer information, inventions, discoveries, formulas, samples, mailing lists and equipment, unless such information is known to the public. « Public Knowledge » does not include information known only to Patriot customers. Address the ownership of materials. A good practice should be indicated as to which party retains ownership rights over documents produced during the employment contract. The rights may be retained by the service provider or granted exclusively to the customer, as agreed in the contract.

This Service Agreement (« Service Agreement ») applies to the Support Services (defined below) and is entered into by and between Customer using the Support Services (« you » or « your ») and Microsoft (« we », « us » or « our ») (you and we are each a « Party » and collectively the « Parties »). This Service Agreement does not apply to professional services (i.e., support or consulting) offered or provided to Enterprise Customers (e.B. subject to a Microsoft Business and Services Agreement or other Microsoft Agreement for Enterprise Products or Services). Identify the customer and service provider. Add the coordinates of both parties. This agreement template is provided by Patriot Software. Clients must use service contracts when hiring a service provider to perform paid work to determine the exact details of the agreement, including compensation, obligations and confidentiality if necessary. The customer service contract should include a section on liability in case something happens and your company cannot complete the work as promised or if the customer is not satisfied with the finished product. Add a plan to compensate the customer if you are unable to fulfill your end of contract. It`s also important to include language that absolves you of responsibility in situations that may arise, are beyond your control, or for which you don`t want to be held liable. While you never expect such opportunities to happen, it`s always best to be careful with your customer service contract to protect your business.

An accurate description of the services gives the client a clear idea of what to expect and allows the service provider to know what is expected of them. By purchasing or using the Support Services, you agree to this Service Agreement. Your use of the Support Services, if provided on or in connection with a Microsoft website, is also subject to that Site`s terms and conditions (by .B. Terms of Use, Privacy Statement, etc., collectively referred to as « TOU ») and any other policies on this Site. The Service Agreement and, if applicable, the Terms of Service constitute the entire agreement between you and Microsoft with respect to the Support Services. These Terms of Use apply in the event of a conflict. You must read and print this Service Agreement for your records. Indicate the exact prices of the contract so that you and the customer clearly understand the amount of money it will cost them to complete the service.

This way, once the project is complete, you can avoid an unpleasant situation if the customer is not satisfied with the amount of money your company charges them. Also add a payment plan that lists the method that the customer will use to pay for your services. .